Terms & Conditions

These terms govern the services we provide and the agreement between us.

Last updated: 21 September 2026

Draft — not yet in force. This document is being prepared and is incomplete. It does not currently form part of any agreement. Please contact us for the terms that apply to your project.

1. Who you are contracting with

2. These terms

These terms apply when you accept a quote, place an order, or use our services. Where a signed proposal or service agreement covers the same subject, that document takes precedence over these terms.

In these terms, “we” and “us” mean Buk Digital, trading as Buk Digital, and “you” means the client.

3. Services

We provide some or all of the following, as set out in your quote:

  • Business Development — branding and visual identity, logo design, brand guidelines, business setup and related documentation
  • Digital Presence — website design and development, domain registration, professional email, hosting, SSL, maintenance and optional ongoing support
  • Custom Solutions — web applications, custom software, CRM and automation, business management systems, API integrations, dashboards and internal tools
  • Technology consulting and digital audits

4. Quotes and proposals

  • Quotes are valid for 30 days from the date of issue.
  • A quote covers only the scope it describes. Anything not listed is not included.
  • Every quote states whether VAT applies and whether any third-party costs are payable separately.
  • Third-party costs may include domain registration and renewal, premium plugins or themes, email hosting, stock media, premium fonts, payment gateway fees, CRM or booking platforms, and API usage charges. These are billed at cost or paid by you directly.

5. Payment

  • Unless your quote says otherwise, a deposit is payable before work begins and the balance is payable on completion, before launch.
  • Payment is made using the method stated on your invoice. Payments are handled by a third-party payment provider, so we never see or store your banking credentials or card numbers.
  • Invoices are payable within 7 days of the invoice date.
  • Hosting and maintenance is billed monthly in advance and continues until cancelled under clause 13.
  • If an invoice remains unpaid, we may pause work and, after written notice and a reasonable opportunity to pay, suspend hosted services. We will always give you notice before suspending a live website.

Current package prices are published on our pricing page.

6. How a project runs

  1. Discovery — we agree what is being built and why.
  2. Design — we present the layout and visual direction for approval.
  3. Development — we build the approved design.
  4. Review — you test the work and give consolidated feedback.
  5. Launch — we deploy the approved work.

The number of revision rounds included is stated in your quote or package. Further rounds are quoted separately.

7. What we need from you

The timeline assumes you provide, without undue delay:

  • Accurate business information
  • Text content, images and other assets
  • Access to domains, hosting and third-party accounts where needed
  • Approvals and consolidated feedback at each review stage

You confirm that content you supply is yours to use and does not infringe anyone's rights or breach any law.

8. Changes to scope

Work outside the agreed scope requires a written change request, a revised quote and your approval before we start it. Timelines move to reflect approved changes.

9. Delivery, testing and acceptance

On delivery you have 7 days to test the work and report defects. We fix defects in delivered functionality at no charge. A request for behaviour the agreed scope did not include is a new feature and is quoted separately. Work is accepted once the testing period passes without reported defects, or once the site goes live.

Delays caused by outstanding content, access or approvals extend our delivery dates by a matching period.

10. Ownership and intellectual property

You own the content you supply, and the custom work produced specifically for your project, from the date we receive payment in full.

We keep ownership of the reusable components, frameworks, libraries, templates, internal tools and know-how we bring to or develop for general use, including anything of that kind used in your project. You get a perpetual licence to keep using those components as part of your delivered work.

Third-party software stays with its owner. Open-source software, plugins, themes, fonts and hosted platforms remain subject to their own licences, which we cannot transfer to you.

11. Domain names

  • Where a package includes a domain, that covers one standard registration for the first 12 months, subject to availability and registry rules.
  • Renewal fees apply from the second year and are your responsibility.
  • Premium domains, transfers and special extensions may carry additional charges, quoted before registration.
  • On request we will register the domain in your name, or transfer it to you once all amounts owing are settled, subject to registry transfer rules.

12. Hosting and maintenance

Hosting and maintenance is a monthly service. What it includes is set out in your package and typically covers hosting, an SSL certificate, software updates, routine backups and reasonable support during business hours.

It does not include new pages, new features, redesigns, content production or third-party subscription fees. We will quote those separately.

We take reasonable care to keep sites available but cannot guarantee uninterrupted service, since hosting depends on infrastructure we do not control.

13. Third-party services

Your project may rely on services we do not operate, such as hosting platforms, payment providers, email providers, CRM platforms and messaging services. We are not responsible for their outages, pricing changes, policy changes or discontinuation, though we will help you respond to them.

14. Cancellation

You may cancel a project or a monthly service by written notice. What becomes payable on cancellation, and how refunds are calculated, is set out in our Refund & Cancellation Policy.

We may cancel if an invoice stays unpaid after notice, if instructions would require unlawful work, or if the working relationship breaks down to the point where we cannot deliver. We will give reasonable notice and hand over the work you have paid for.

15. Your rights as a consumer

Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other law, where those rights cannot lawfully be excluded.

16. Liability

We are liable only for loss that results directly from our failure to provide the services with reasonable care and skill. We are not liable for indirect or consequential loss, including lost profits, lost revenue, lost data or business interruption, except where the law does not permit that exclusion. Our total liability for any claim is limited to the amount you paid us for the service the claim relates to in the 12 months before the claim arose.

Nothing here excludes liability for fraud, gross negligence, death or personal injury, or any other liability that cannot lawfully be excluded.

17. Indemnity

You indemnify us against claims arising from content or materials you supply, including claims of copyright infringement, unlawful or misleading content, and the misuse of third-party data or credentials.

18. Confidentiality

Each of us will keep the other's confidential information private and use it only to perform the agreement. This covers business information, credentials, customer data, source code and commercial terms, and continues after the agreement ends.

19. Personal information

How we handle personal information is set out in our Privacy Policy. Where we process personal information on your behalf, for example data held in a system we build or host for you, we do so on your instructions and apply reasonable security safeguards as required by POPIA.

20. Security

We apply reasonable technical and organisational measures to protect systems and data in our care. No system is completely secure, and we cannot guarantee that a site or system will never be compromised.

21. Events beyond our control

Neither of us is responsible for delays or failures caused by events outside our reasonable control, including network or infrastructure failures, load shedding, natural disasters, civil unrest or the failure of a third-party provider.

22. Complaints and disputes

  1. Contact us first at bukasa.get@gmail.com. We aim to acknowledge complaints within one business day.
  2. If that does not resolve matters, we will escalate internally and respond in writing.
  3. If a dispute still stands, both of us will consider mediation before starting legal proceedings.
  4. Failing that, the dispute may be referred to the courts of South Africa.

23. Governing law

These terms are governed by the laws of South Africa.

24. Changes to these terms

We may update these terms. The version published on this page when you accept a quote applies to that project. Material changes affecting an ongoing monthly service take effect one calendar month after we notify you by email.